FAQs

Quick Answers for Easy Travel

General FAQS

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What services does your travel agency offer?

We provide customized travel packages, hotel bookings, flight reservations, visa assistance, and adventure tour planning.

Yes! We offer both domestic and international travel packages to various popular and offbeat destinations.

You can book directly through our website, via WhatsApp, or by calling our customer support team.

Yes, we provide travel insurance options to ensure your trip is safe and secure.

Cancellation policies vary by package and service provider. Full details will be provided before booking.

Absolutely! We specialize in tailor-made travel plans to suit your interests, budget, and schedule.

Yes, our dedicated travel support team is available 24/7 for emergencies and assistance.

Yes, we organize group tours for families, corporates, schools, and friend groups.

We accept UPI, credit/debit cards, net banking, and EMI options for selected bookings.

For the best prices and availability, we recommend booking at least 30–60 days in advance.

Booking & Payment

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How can I book a trip?

Booking a trip with us is easy! You can:

  1. Visit our website and choose your preferred travel package.

  2. Call or WhatsApp our team to get personalized assistance.

  3. Fill out our booking form with your travel details.

  4. Make the payment to confirm your reservation.

Once booked, you’ll receive a confirmation email or message with all trip details.

We accept a wide range of secure payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)

  • UPI Payments (Google Pay, PhonePe, Paytm, BHIM)

  • Net Banking

  • Wallet Payments

  • Bank Transfers (NEFT/IMPS)

  • Cash Payments (at our office, if applicable)

For international bookings, we also support selected forex payment options. Please contact us for any specific payment-related assistance.

Yes, AJ Travel offers a partial payment option for most of our travel packages. You can confirm your booking by paying an initial deposit, and pay the remaining balance in easy installments before the travel date.

  • Deposit amount depends on the package selected.

  • Full payment must be completed 7–15 days before departure.

  • Flexible EMI options may be available on request.

Contact our team for a personalized payment plan.

Yes, once your booking is successfully completed with AJ Travel, you will receive a booking confirmation via email, WhatsApp, or SMS. This confirmation will include:

  • Your booking reference number

  • Trip itinerary and inclusions

  • Payment summary and due dates (if applicable)

  • Contact details for travel support

Please keep this confirmation safe as it will be required for check-ins and travel assistance.

Cancellation & Refund FAQS

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What is your cancellation policy?

Our cancellation policy varies based on the type of package and the time of cancellation. In general:

  • More than 30 days before departure: Full refund minus processing fees.

  • 15–30 days before departure: 50% refund of the total booking amount.

  • Less than 15 days before departure: No refund.

 

Certain services like flights and hotel bookings may be non-refundable or have separate cancellation charges. We recommend reviewing the specific terms at the time of booking or contacting our team for clarity.

To cancel or modify your booking, please contact our customer support team via phone, email, or WhatsApp. Provide your booking reference number and the details you’d like to change.

  • Cancellation: Subject to our cancellation policy and partner terms.

  • Modification: Changes like travel dates, destinations, or traveler names may incur additional charges and are subject to availability.

We recommend contacting us as early as possible for smoother changes.

Refunds are processed within 7 to 14 working days from the date of cancellation, depending on the payment method and service provider policies.

  • Online payments are usually refunded to the original payment source (bank, UPI, credit/debit card).

  • Flight, hotel, and third-party bookings may take additional time based on their individual refund timelines.

We’ll notify you via email or message once the refund is initiated.

Travel Prepration

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What should I pack for my trip?

What you pack depends on your destination, season, and trip type. However, here’s a general checklist recommended by AJ Travel:

  • Clothing: Weather-appropriate outfits, comfortable shoes, swimwear (if needed)

  • Travel Documents: ID proof, tickets, passport/visa (if international), travel insurance

  • Toiletries: Toothbrush, toothpaste, sanitizer, sunscreen, and basic meds

  • Gadgets: Phone, charger, power bank, camera, universal adapter (for international trips)

  • Extras: Snacks, water bottle, sunglasses, travel pillow, guidebook

We’ll also share a customized packing list based on your package before departure.

It depends on your travel destination:

  • Domestic Travel (within India):
    – No visa or passport needed.
    – A valid government-issued ID (like Aadhaar, PAN, or driving license) is sufficient.

  • International Travel:
    – A valid passport is required.
    – A visa may be needed depending on the country you’re visiting.
    – Some countries offer e-visa or visa on arrival.

 

AJ Travel provides complete assistance with passport and visa applications to make your travel smooth and worry-free.

Yes, AJ Travel offers travel insurance options for both domestic and international trips. Insurance helps protect you against unexpected events like:

  • Trip cancellations or delays

  • Lost baggage or personal belongings

  • Medical emergencies during travel

  • Accidents or theft

 

Travel insurance is optional but highly recommended for a stress-free journey. Our team can help you choose the right plan based on your destination and duration.

Family & Group Travel

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Are your tours family-friendly?

Yes, AJ Travel offers a wide range of family-friendly tours designed for travelers of all ages — from kids to seniors. Our family packages include:

  • Comfortable and safe accommodations

  • Child-friendly activities and sightseeing

  • Balanced itineraries with enough rest time

  • Special meals or arrangements on request

Whether it’s a holiday with kids, parents, or a multi-generational trip — we ensure a memorable and stress-free experience for the whole family.

Yes, AJ Travel offers special discounts for group bookings! Whether you’re planning a family trip, corporate outing, student tour, or friends’ getaway — we provide:

  • Exclusive group rates

  • Customizable itineraries for large groups

  • Complimentary services for group leaders (in selected packages)

  • Priority support and assistance

Group discounts typically apply to 5 or more travelers. Contact our team for the best group deal based on your destination and group size.

Child & Senior Traveler Info

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Are your trips suitable for kids or elderly people?

Yes, AJ Travel designs trips that are comfortable and safe for all age groups, including young children and senior citizens. Our family and senior-friendly packages include:

  • Easy-paced itineraries with sufficient rest time

  • Safe and hygienic accommodations

  • Comfortable transport options

  • Child-friendly activities and senior-friendly sightseeing

  • Assistance with special needs or medical requirements (on request)

 

We ensure every traveler — young or old — enjoys a smooth, stress-free, and memorable experience.

Yes, AJ Travel provides special assistance for travelers who may need extra care or support during their journey, including:

  • Senior citizens

  • Physically challenged travelers

  • Pregnant women or families with infants

  • Medical needs or dietary requirements

We can arrange wheelchair access, ground assistance at airports, priority seating, and customized itineraries upon request. Please inform us in advance so we can ensure a comfortable and safe travel experience for you.

Support & Contact

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How can I contact AJ Travel?

You can contact AJ Travels easily through any of the following ways:

  • Phone/WhatsApp: +91-7617722127

  • Email: support@ajtravels.in

  • Website Contact Form: anuj.seoexpertagra.in

  • Social Media: Instagram | Facebook | Twitter — @ajtravels

  • Office Visit: vinayak garden phase 1 rohta , Dist – Agra ,  Pin code – 282009

  • Business Hours: 10:00 AM – 7:00 PM (Mon–Sat)

For urgent matters, our 24/7 helpline is available for active bookings and emergencies.

In case of any emergency during your trip, AJ Travel is here to support you 24/7. Here’s what you should do:

  1. Contact our emergency helpline immediately (shared in your booking confirmation).

  2. If required, contact local authorities (hospital, police, embassy, etc.).

  3. Keep your travel insurance details and ID documents handy.

  4. Follow guidance from our local representatives or tour manager.

We ensure quick assistance for medical issues, lost documents, missed transport, or any other urgent concern.